AllOne Health (formerly IMPACT Solutions)
ǿմý is pleased to offer (formerly IMPACT Solutions), the university's Employee Assistance and Work/Life Program, which provides free, confidential counseling and referrals to benefits-eligible faculty and staff, as well as their family members and household members 24/7/365.
The program covers a wide spectrum of personal and work-related challenges and daily living matters—from stress/family issues to depression, anxiety, substance abuse, legal and financial pressures, child and elder-care needs, and other commonly experienced concerns.
Professional phone support is available around the clock on an unlimited basis for you and your family members. Just call 1-800-227-6007. Your call will be immediately answered by a qualified masters/doctoral level mental health professional 24 hours a day, 365 days a year. AllOne Health has 835 providers in Cuyahoga County and 3,907 in the surrounding counties.
Face-to-face counseling is also available, with up to five free sessions included per problem occurrence.
areas of expertise include:
- Personal Issues
- Depression
- Anxiety
- Marital matters
- Divorce adjustment and options
- Retirement Coaching
- Chemical dependency and abuse
- Parenting issues
- Work-related stress
- Legal and financial questions
- Nutrition and Fitness
- and more
Additional features of AllOne Health and benefits to employees include:
- A with articles, resources and interactive features.
- Legal, financial and identity theft assistance
- Child care and elder care resources
- Referrals to community resources
- and more
Logging in:
- Go to
- On the top right, click “Member Portal & App”.
- On the right side, click “Sign Up” to create a new account with the company code.
- Enter ǿմý’s company code (cwrueap) and click “Next”.
- Enter your ǿմý email address and click “Next”.
- Create a username. It is not the same as your email address, however, for ease you may want to use your network ID (abc123) as your username. Then, click “Submit”.
- Check your email for a message from info@mylifeexpert.com. Enter the 5-character code from the email in the box. Then, click “Verify Your Code”.
- Create a password. Password must be at least 8 characters and can be any combination of letters, numbers, and special characters. Enter your password again in the “Repeat Password” field and click “Submit”.
- You will be directed to a Log In page. Log in using your username and password.
Contacting AllOne Health
To read more about AllOne Health and the services provided, or to access AllOne Health, please call 1-800-227-6007 or access their at
Learn more about AllOne Health services.
Read AllOne Health Frequently Asked Questions.
Register for AllOne Health webinars by accessing the Type "webinar" in the search bar.
Please note that this service covers ǿմý benefits-eligible faculty and staff, spouses/partners, household members, dependents living in and away from home, parents and parents-in-law.