Follow the steps below to address a maintenance request or to report an emergency:
Report piano maintenance issues with the .
For Department of Music facilities or custodial requests and general repairs. Email music+facilities@case.edu or call 216.368.2297. Include photos when possible.
During regular office hours in Haydn Hall find a music staff member for assistance. For Denison Hall or Harkness Chapel/Classroom call 216.368.2297. For locked buildings or after-hours issues, call the Campus Security non-emergency line at 216.368.3300 and present your Network ID (ÐÇ¿Õ´«Ã½ affiliates) and reservation ID or course details.
Contact Facilities Services for emergency maintenance (plumbing, electrical, HVAC) through the Customer Service Center at 216.368.2580. Calls made after-hours are forwarded to Public Safety dispatch with only true emergencies addressed. Anytime you make a service request, please report it to music+facilities@case.edu or call 216.368.2297.
In the event of a safety or medical emergency:
Call the Campus Security emergency line at 216.368.3333 and report the incident by email to music+facilities@case.edu or call 216.368.2297.
Are you prepared to respond in the event of an emergency? Whatever form an emergency situation takes—from natural disaster to infectious outbreak—it's most important that all students, faculty and staff are informed on how to respond quickly and appropriately in the event of an emergency. Take a proactive approach with the emergency procedures provided by the Emergency Management Division of Public Safety.
The ÐÇ¿Õ´«Ã½ Division of Public Safety is dedicated to providing quality service, safety, and a positive educational experience for the campus community.
Safe Ride Program: These vehicles operate between 6:00 PM and 3:00 AM and can be requested via a free app (visit ; call 216.368.3000, or download "ÐÇ¿Õ´«Ã½ Spartan Ride" from the or ).
Walking Escorts: Request a walking or vehicle escort 24/7 (any time day or night) by calling 216.368.3300.
Spartan Safe App: This safety app offers easy access to critical resources that you need the most. The free app—created through Rave Mobile Safety, which the university already uses to send emergency alerts via platforms such as email and text—provides a number of safety tools designed to keep you safe. Download Spartan Safe from the or .
Whether you’re new on campus and need to digitally notate music or retired and want to integrate technology in your lifestyle, The Core–a Macintosh computer classroom/lab dedicated to mind, sound, and vision–is a collaborative space for all ÐÇ¿Õ´«Ã½ students, faculty, and staff, as well as the University Circle community.
Learn more or reserve equipment in advance from The Core Mac Computer Lab.
University Technology, [U]Tech
The offers unlimited and complimentary 24/7/365 support.