Jennifer LaClair is a distinguished leader in the financial services industry and is the head of merchant solutions at Fiserv. She oversees global merchant-focused offerings, including the Clover point-of-sale and business management platform and the Carat global commerce platform. Her leadership ensures excellence for clients ranging from small businesses to global enterprises.
LaClair joined Fiserv in 2023 as chief revenue officer, where she helped to improve sales execution and client satisfaction by integrating and aligning revenue-related functions across the organization. With more than 20 years of experience in strategy, finance, and operations, she has consistently delivered profitable growth across various sectors.
Before Fiserv, LaClair served as chief financial officer at Ally Financial, the largest digital-only bank and a leading national retail auto lender. There, she managed the CFO and accounting functions, supply chain management, and modeling and analytics. Her decade-long tenure at PNC Financial Services saw her in multiple leadership roles, including CFO for all business segments and head of PNC’s business bank.
LaClair’s career began in international development, working on economic programs in Europe, the Middle East, and West Africa. She also spent six years at McKinsey & Company, specializing in strategy and business transformation. LaClair serves on the boards of Whirlpool Corporation and the Richmond Federal Reserve Bank.
She graduated from the State University of New York at Buffalo summa cum laude and received an MBA from ÐÇ¿Õ´«Ã½ where she is also a member of the Women in Finance Advisory Board.