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• Send all correspondence pertaining to accommodated testing to testing@case.edu, stop into our office in Sears 440, or call us at 216-368-0399. 
• Please note that we do not read email after 5 pm or on the weekends.
• Our office hours are Monday – Friday 8:00 am – 5:00 pm.

• Your accommodation letters must be sent through your dashboard on the Accessible Information Management (AIM) system to your faculty for any course you will be using your accommodations in before you will be able to schedule and take any exams at the Testing Center.
• Use your syllabi to schedule any posted exam, quiz, midterm, or final exam dates at the beginning of the semester.
• Weekly quizzes can be set to repeat by staff. Send an email to testing@case.edu once you have scheduled the first date.
• If your Faculty does not require a proctor or allows you to take a test remotely from any location, you do not need to take your exam at the Testing Center. So do not input your test reservation in AIM.

Use the system to make test reservations for exams being proctored by OATS. (see Scheduling Accommodated Exams for additional help). OATS is available to help you with these reservations during office hours.

If you have a temporary testing accommodation and/or are new to the process, we will work with you to schedule your testing appointments. Be prepared for your semester by doing the following:

Schedule all of your course quizzes, exams, and finals at the beginning of the semester. If you plan to schedule your exams throughout the semester, these reservations should be made 5 business days in advance. Check our list of important dates to help you schedule your exams on time.

• Exam times should reflect your class time or the designated start of the exam, unless there is a schedule conflict with another course or an approved alternative start time by your Faculty. (See alternative date/time requests section)
• Send an email to if there is an issue scheduling your test to fit within our office hours.
• Things to be aware of as you schedule your tests:
  • The location of your exam may say “TBD” (To Be Determined). You will always come and check in for your exams in Sears 440 in the main office.
  • If your faculty changes a test date, you need to Modify your appointment.
  • Indicate if the exam is being taken on site or on-line with OATS. Faculty proctored exams, take home exams, and remote exams without a proctor do not need to be scheduled in AIM.
  • Reservations during the semester made less than 5 calendar days before the exam date are considered late. There are exceptions for disability-related issues and/or for exam dates changed by Faculty. However, late requests may result in a delay in acquiring testing materials, as OATS staff and faculty need a reasonable amount of time to coordinate and process your exam request.

• Bring all allowable tools needed for your exam to check in at least 5 minutes early or on time at the main office in Sears 440. 
• Bring your laptop if you have an online exam you are taking on site. 
• If you are more than 15 minutes late, we will call your faculty to see if you still may take the exam.
  • In some cases, students may forfeit the amount of time they were late in accordance with the faculty’s stated class policy. 
  • If you are having technical difficulties for on-line exams, please alert OATS staff and your instructor immediately.
• Personal items will remain with you in the testing room.  
  • Set all cell phone/smart watches and other electronics to silent mode, and stow them under your workstation. Only approved devices are permitted on your desktop. 
  • On-line exams will have the student show their desk area and a display of your phone being set out of reach until needed for uploading completed exam.
• When you are given a seat, you will take all of your belongings into your specific testing room with you (unless prohibited by your academic program) and place your belongings underneath your desk or work station. You are not permitted to access your belongings inside of a testing room. Please come out to the main office and alert our staff if you need to access medicine or food.
• Your room assignment and stop time are noted on a post it note on your exam. It is your responsibility to keep track of your testing duration and to adhere to your stop time. If you do not comply, staff will collect your exam and notify your Faculty.

• If you have questions for your faculty during an exam or need to take a break, bring your exam to the front desk and place it in the designated bin.
• Breaks must be taken in the OATS waiting area and are per your accommodation or your faculty’s discretion if you do not have an accommodation for breaks. Your test time will still continue during breaks, unless you have an accommodation for Stop the Clock.
• If you need to access your personal belongings for disability-related reasons. You may not access your phone, tablet and/or computer during your exam unless you have permission from the OATS front desk.
• If you need to take a restroom break, use the closest appropriate restroom location. 

• Food is NOT permitted in the testing rooms. If you have an accommodation for Access to Food/Drinks, you must eat your items in the waiting area in the main office. 
• Drinks, such as water, coffee, tea, sports drinks, etc. are okay to keep at your workstation while testing.
• Unless you have an accommodation for taking food into the testing room and food consumption must be done prior to starting an exam.  You will not be permitted to purchase food during the duration of an exam given on site.

• You are responsible for keeping track of your time and adhering to the stop time.
• We will prompt you verbally, if time has expired if you have not stopped.
• We will collect the exam when time is up, regardless if you are finished.
• Faculty are notified if you are not compliant with the stop time.
   

• All exams should be scheduled to align with the start of class time or the designated start time given by your faculty. 

• If your testing duration overlaps with another course or exam, you may need to start your exam a bit earlier or at the next available time in your schedule.

• Alternative times must be arranged with your faculty if you have back to back classes and an early start is not possible.

• Conflicts due to personal reasons, (meetings, work, athletics, etc.) should be discussed with your faculty to request alternative times.

• Email your Faculty and copy OATS staff at testing@case.edu if you need an alternative time/date due to overlapping class times due to a schedule conflict. 
• You must contact your faculty for any rescheduling requests due to personal obligations.
• If you miss an assessment date due to use of your Flexible Attendance accommodation, please ensure you have followed protocol by communicating to your faculty about the use of the accommodation per their requested method and timeline. Please contact disability@case.edu if you need assistance in negotiating the date/time for a make-up exam.
   

• Disability related illness/reason - Contact your faculty to alert them of a missed exam and request to schedule a make up.
• If you have Flexible Attendance, follow the guidelines on the agreement with your faculty. Flexible Attendance applies to a disability related reason the day before or on the day of your scheduled exam.
• Make up dates must be arranged and approved by your faculty first.
• Copy testing@case.edu on the email notification to your faculty.
• Any missed Final exam must be approved to be rescheduled by your Four-Year Advisor through the Undergraduate Advising Support Office and your Faculty. 

• Register for your finals three weeks prior to the first Reading Day. At this time, let us know if testing will exceed 6 hours in the same day. 
• Alternative Date requests should be made at this time to .  OATS staff will reach out to your faculty to schedule the alternative dates for Final Exams.
• Exam times must reflect the OATS Final Schedule (8 a.m. to 7 p.m.).
• Any missed Final exam must be approved to be rescheduled by your Four-Year Advisor through the Undergraduate Advising Support Office and your Faculty.

OATS follows the University’s Code of Ethics for Academic Integrity. All perceived irregularities or suspicious behavior during testing will be reported to the faculty member.