Students and their SIS Financial Authorized Users will be asked to read and acknowledge the refund policy each semester when navigating to the payment platform [ÐÇ¿Õ´«Ã½pay], accessible through the Student Information System (SIS). Below is the text of the refund policy, derived from the university’s Credit Balance and Student Refund Policy and Withdrawal & Tuition Refund Policy.
All refunds are issued to the student except for a credit balance resulting from excess Parent PLUS loan. A refund does not mean the account has no outstanding balance. There may be charges that cannot be paid for with the source of financial aid, or there were adjustments to the student account after the refund was processed. A student or their financial authorized user(s) is encouraged to review the student account after receiving a refund and monitor their email for billing notices. Please refer to the university’s Credit Balance and Student Refund Policy for additional information.
Refund resulting from a course drop or term withdrawal
For Fall and Spring terms, a tuition adjustment (refund) for individual course drops may be applicable during the add/drop period. After the add/drop period, a student must drop ALL courses (which is considered a term withdrawal) to receive a tuition adjustment (refund) of either 75%, 50%, or 25%. After the 5th week of the term, there are no tuition adjustment (refund) for term withdrawals. Please refer to the university’s Refund Schedule for the deadline to receive a tuition adjustment at each percent interval for a term withdrawal.
Student fees are not refunded after the add/drop deadline. Housing and meal plans charges (if applicable) are not included in the Refund Schedule and the student should consult with the Housing and Meal Plan offices.
A student with a credit balance after a term withdrawal will be issued a refund after the next term’s add/drop deadline. The student or their financial authorized user may request a refund of the credit balance to the student at any time by emailing Student Financial Services at studentaccounts@case.edu.
Refund resulting from Title IV aid, private loans, and or aid
If the receipt of a student’s Title IV (federal) aid or non-Title IV (non-federal) aid, including private loans, results in a credit balance on a student’s account, a refund will be issued to the student’s bank account for direct deposit or mailed to the student’s address on file for checks unless there is a refund hold on the credit balance. Only actual credits (not anticipated aid) exceeding charges may result in a refund. For a credit balance resulting from excess Parent PLUS loan and if the parent on the loan application did not elect to have the credit balance refunded to the student, the refund will be issued to the parent on the loan application by a mailed check.
Refund resulting from payment plan payments
A refund hold is placed on a student account participating in a payment plan. The refund hold is removed after the term’s final scheduled plan payment. Actual payments may be applied to (pay for) any outstanding charges or future charges automatically.
Refund resulting from payments other than aid
A student who has a credit balance resulting from a payment other than aid will have their credit balance applied to future charges automatically. A credit balance may be refunded upon an email request from the student or upon a student’s separation or graduation. The student may request a refund of the credit balance by emailing Student Financial Services at studentaccounts@case.edu. A credit balance will have a 14-calendar day hold before a refund is issued.